Migration of 20NINE Tech Support from Freshdesk to our 2ONINE Self-service Portal

To our valued 20NINE users!

We are constantly improving our processes to exceed your service delivery expectations. Consequently, we have migrated the ticketing and tech support operations from Freshdesk to our modern 20NINE Self-service portal, which is designed to make your support experience smoother, more efficient, and ultimately more satisfactory. It is versatile and will enable our tech support team to address your requirements better.

Key Features You'll Love

1. Speedy Response: We understand that your time is valuable. With the new platform, you can expect quicker response times from our tech support team, ensuring your issues are addressed promptly.

2. Seamless Communication: Communicating with our tech support experts is now easier than ever. Our new platform offers multiple channels for you to reach out, ensuring that you can connect with us in the way that suits you best.

3. User-Friendly Interface: Navigating the platform is intuitive and user-friendly. Whether you're submitting a new query or tracking an ongoing issue, you'll find the interface a breeze to use.

4. Comprehensive Knowledge Base: To empower you with more self-service options, we've built an extensive knowledge base filled with articles, guides, troubleshooting steps and FAQs. This valuable resource is designed to help you find solutions on your own whenever possible.

How to Access the New Platform

To start enjoying the benefits of our new tech support platform, simply visit https://selfservice.20-nine.com/techsupport/sign-in and log in using your existing credentials. If you're new to the platform, setting up an account is quick and easy.

We're excited about the benefits this new tech support platform brings and are confident it will enhance your overall experience with our services. Thank you for your continued trust and partnership. We look forward to providing you with an even better support experience because: Assisting you is our priority!